LAST REVISED: 15 August 2019
Information We Collect
We collect the information you provide directly to us, such as when you complete the account setup process to use WOS and place an order. The types of information we collect directly from you include:
- Contact information, such as your name, email address, mailing and/or physical address, phone number, and employer
- Account information, such as your username, password, and associated customer account
- Any other information you choose to provide
How We Use Your Information
We may use the information we collect to deliver the products you request, to maintain and customize your account, and to provide, maintain, and improve our Services. We also use the information we collect to:
- Communicate with you about our Services, including to provide you with order status and invoicing information
- Respond to your requests, inquiries, comments, and suggestions
- Conduct and administer surveys, market research, and other requests for your feedback
- Respond to and comply with regulatory, audit, and governmental agency requests about the work we do at WuXi AppTec and the Services we provide, and
- Protect against, identify, investigate, and respond to fraud or other illegal activity
How We Share Your Information
WuXi AppTec may share information you provide with third parties to whom we subcontract execution of specific Services. You will know that Services you are requesting are subcontracted by reviewing the test method protocol for said Services. You may also contact your Account Manager or Client Delivery representative for questions or additional information.
Your Rights and Choices
You have the right to opt out of automated order status email updates from the WuXi Order System. To opt out of these emails, please contact your Client Delivery group representative with your name, WOS username, company name, WuXi customer account number, and details of your request. WuXi AppTec will make every effort to opt you out of these status updates within seven (7) business days.
Managing your WuXi Order System Account
At your request, WuXi will inactivate your WuXi Order System account so that it can no longer be used to place orders or access your customer data. Due to regulatory and audit reasons, WuXi AppTec is unable to delete the data you provide as part of order placement.
Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the WuXi Order System, prevent you from taking full advantage of the application, and negatively impact your customer experience.
Residents of the European Economic Area
Controlling your personal information
If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict certain processing. If you would like to exercise any of these rights, you may contact us using the methods as indicated below. We will make every effort to comply with your request while ensuring that we are operating within the regulatory framework for the Services we provide.
California Privacy Rights
California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. WuXi AppTec does not share your information with third parties for marketing purposes. If you are a California resident and would like a copy of this notice, please contact us using the methods as indicated below.
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, regulations and/or regulatory guidelines, and any other permissible, related purpose.
WuXi AppTec does not provide any services to children, and so does not knowingly collect data from children or make the WuXi Order System available to children.
Contacting WuXi AppTec
WuXi AppTec Advanced Therapies
4751 League Island Blvd
Philadelphia, PA 191112